Archive for the ‘Pet Food Recalls’ Category

Merrick Recalls Multiple Dog Treats

Thursday, May 24th, 2018

May 23, 2018 – Merrick Pet Care, of Amarillo, Texas, is initiating a voluntary recall of a limited amount of beef dog treat varieties due to the potential that they contain elevated levels of a naturally-occurring beef thyroid hormone.

What’s Recalled?

Batch Information

The voluntary recall is limited to the production codes listed below.

To locate the production code, consumers should look on the lower back of the treat bag.

No other production codes, sizes or varieties of these products are affected. The voluntary recall covers only specific production codes of the following beef treat products:

About Beef Thyroid

Dogs consuming high levels of beef thyroid hormone may exhibit the following symptoms: increased thirst and urination, weight loss, increased heart rate and restlessness.

These symptoms may resolve when consumption decreases.

If a dog consumes high levels for a long period of time, these symptoms may increase in severity and may include vomiting, diarrhea and rapid or labored breathing.

If your pet has consumed the product listed and has exhibited any of these symptoms, please discontinue feeding and contact your veterinarian.

What Caused the Recall?

This potential health risk was brought to Merrick’s attention as a result of the FDA sharing one consumer complaint where the dog’s health was temporarily impacted while eating Merrick Backcountry Great Plains Real Beef Jerky 4.5 ounce.

The dog’s health improved and fully recovered after discontinuing consumption of the treat.

Message from Merrick

Pet owners should know there is limited risk given treats are not intended for full nutrition and should only be occasionally consumed.

However, out of an abundance of caution and to maintain trust with our consumers, we are withdrawing all potentially impacted product.

We have not received any similar reports to date from consumers about issues with these products.

As a company of pet owners and pet lovers, we know our consumers place a tremendous amount of trust in us when their pet uses our products.

The quality and safety of our products are the top priority for our company.

We apologize to our retail customers and consumers and sincerely regret any inconvenience and concerns caused by this voluntary recall.

We are working with the U.S. Food and Drug Administration on this voluntary recall and will cooperate with them fully.

What to Do?

If you have product, please contact Merrick at 800-664-7387 from 8 am to 5 pm Central Time Monday through Friday.

Or by email at customerservice@merrickpetcare.com so we can provide a refund.

Or visit Merrick’s website and fill out a form: www.merrickpetcare.com/customerrelations.

No other Merrick or Castor & Pollux products are impacted. These treats are distributed in the U.S. through pet specialty, grocery and online retailers with limited distribution in Canada.

For more information visit www.MerrickPetCare.com.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.

K9 Natural Voluntary Recall of Frozen Chicken Feast Raw Pet Food

Saturday, April 14th, 2018

The follow recall notice was provided by K9 Natural Pet Food.

FOR IMMEDIATE RELEASE
13th April 2018
info@k9natural.com, 1 888 345 4680

K9 Natural Ltd voluntarily recalls K9 Natural Frozen Chicken Feast raw pet food 2 lb and 11 lb bags because of possible Listeria Monocytogenes.

K9 Natural Ltd is voluntarily recalling four batches of the K9 Natural Frozen Chicken Feast 2.2lb and 11lb bags that was imported into the US market in June 2017 because they have the potential to be contaminated with Listeria monocytogenes.

Listeria monocytogenes is an organism that can cause serious and sometimes fatal infections in humans and animals. Symptoms of infection may include nausea, vomiting, aches, fever, and diarrhea, and may lead to most serious issues such as meningitis and abortion. Healthy people and animals can be infected, and some are more susceptible, including young children, pregnant women, frail or elderly people or others with weakened immune symptoms. Animals that become ill with Listeria monocytogenes could display symptoms similar to humans.

Listeria monocytogenes can affect animals eating the product and there is risk to humans from handling the products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to the products.

No pet or human illnesses, injuries or complaints have been reported to date.

If you have any symptoms after handling the recalled product, please contact your healthcare provider. If your pet has consumed the recalled product and has any symptoms, please contact your veterinarian.

The recalled batch numbers are as follows;

K9 Natural Frozen Chicken Feast 2.2lb bags, shipped to distributors in WA, CA, TX, CO and distributed to pet speciality retail stores.

  • Batch number #170517 with an expiration date of 17NOV2018

K9 Natural Frozen Chicken Feast 11lb bags, shipped to distributors in WA, CA, TX, CO, PA and distributed to pet speciality retail stores.

  • Batch number #150517 with an expiration date of 15NOV2018
  • Batch number #160517 with an expiration date of 16NOV2018
  • Batch number #170517 with an expiration date of 17NOV2018

The batch number and expiration dates are stamped in the bottom left on the back of the pack. You can see examples of packaging and where to find the batch number here;

Purchasers are encouraged to check the batch code to see if their product was affected. Pet owners who have product matching these batch codes should stop using the product and return the unused portion to the place of purchase for a full refund or replacement. Consumers with questions can contact us at 1 888 345 4680.

At K9 Natural, the safety of our products, pets and customers is paramount and we pride ourselves on providing the highest quality food made of the highest quality ingredients. We are disappointed that this situation has occurred and K9 Natural remain committed to ensuring high levels of product quality and cleanliness right from the farm to the retail store.

Customers with questions may contact the company via phone at 1 888 345 4680, M-F 8am-5pm PST & EST and S-S 14 &15 April 2018 8am-5pm PST & EST or email info@k9natural.com.

At K9 Natural Ltd we take the safety of pets and their owners incredibly seriously and we pride ourselves on providing the highest quality food made of the highest quality ingredients.

The batch in question passed our testing protocol prior to being released for distribution. This protocol includes passing clear tests for Listeria monocytogenes as well as clear tests for other pathogens. We have retested our retention sample of this batch in New Zealand and it has also tested clear of Listeria monocytogenes.

Regardless, in the interest of the safety of our Pets and their families we have decided to voluntarily recall the affected batch, and also include all other batches produced on the same day between our standard sanitised cleaning protocols.

At K9 Natural the safety of our products, pets and customers is paramount, and we have several steps throughout our manufacturing process to ensure product quality and cleanliness right from the farm to the retail store. These include testing key raw materials for pathogens prior to purchase. Every batch of frozen raw product destined for the United States market has samples tested for Listeria monocytogenes, and each requires a ‘not-detect’ result before being cleared for export. Testing is conducted by an accredited independent laboratory, and we can confirm upon reviewing the test results for this batch again that it passed this pre-requisite for our business. The retention sample from the production batch in question has also returned a ‘not-detect’ for Listeria monocytogenes.

We are deeply disappointed that this situation has happened and once the immediate priority of recalling the product is underway, we will carry out a detailed investigation and put steps in place to ensure it doesn’t happen again.

Radagast Pet Food, Inc. is recalling one lot of Free-Range Chicken and one lot of Free-Range Turkey Recipe

Tuesday, March 20th, 2018
Radagast Pet Food, Inc. of Portland, OR is recalling one lot of Free-Range Chicken and one lot of Free-Range Turkey Recipe because they have the potential to be contaminated with Listeria monocytogenes.
http://truthaboutpetfood.com/radagast-pet-food-inc-is-recalling-one-lot-of-free-range-chicken-and-one-lot-of-free-range-turkey-recipe/
Wishing you and your pet(s) the best,

Susan Thixton
Pet Food Safety Advocate
Author Buyer Beware, Co-Author Dinner PAWsible
TruthaboutPetFood.com

Raw Basics Recalls Tuckers Brand Pork-Bison 5lb. Box

Monday, March 12th, 2018

FOR IMMEDIATE RELEASE 3-6-2018
Raw Basics, LLC.
10000 80th Ave
Pleasant Prairie, WI 53158
800-219-3650
Raw Basics, LLC. RECALLS Tucker’s 5lb Pork-Bison Box BECAUSE OF POSSIBLE SALMONELLA HEALTH RISK
Raw Basics, LLC. of Pleasant Prairie, WI is recalling 540lb of 5lb Pork-Bison Boxes because it has the potential
to be contaminated with Salmonella. Salmonella can affect animals eating the products and there is risk to
humans from handling contaminated pet products, especially if they have not thoroughly washed their hands
after having contact with the products or any surfaces exposed to these products.
Healthy people infected with Salmonella should monitor themselves for some or all of the following
symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever.
Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis,
muscle pain, eye irritation, and urinary tract symptoms. Consumers exhibiting these signs after having
contact with this product should contact their healthcare providers.
Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting.
Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets
can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has
these symptoms, please contact your veterinarian.
This recall is being issued after our firm was notified by the Nebraska Department of Agriculture of the
positive Salmonella finding. Product affected was isolated to 1 lot of 540 lbs (108 boxes) and distributed to
distributors in Minnesota, Georgia, Kansas, and Pennsylvania. These products were sold at pet specialty retail
stores. No illnesses have been reported to date.
Product is packaged in 5lb Frozen Boxes labeled Tucker’s Pork-Bison-Formula.
Raw Basics tests all batches of products for all pathogens in a hold and release program before releasing
for shipping.
Consumers who have purchased Tucker’s 5lb Pork-Bison Boxes are urged to return it to the place of purchase
for a full refund. Consumers with questions may contact the company at 1-800-219-3650.

FDA Expands Nationwide Beefy Munchies Dog Treats Recall

Wednesday, February 21st, 2018

February 19, 2018 — The FDA has announced that Smokehouse Pet Products, Inc. of Sun Valley, CA is recalling all sizes and package types of dog treats labeled as “Beefy Munchies” because they have the potential to be contaminated with Salmonella.

About the Recall

“Beefy Munchies” was distributed nationwide through distributors selling to various retailers.

The product comes in individual bags, resealable bags and plastic tubs.

The plastic tub will be labeled “Beefy Bites”.

All sizes and packaging types will include a UPC code, lot number, and a best used by date of stamped on the back.

The current recall is expanded to include all “Beefy Munchies”.

No illnesses have been reported to date in connection with this problem.

What Caused the Recall

The potential for contamination was noted after routine sampling and testing by the Colorado Department of Agriculture revealed the presence of Salmonella in two 4-oz packages of “Beefy Munchies”.

About Salmonella

Salmonella can affect animals eating the products and there is risk to humans from handling contaminated pet products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products.

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever.

Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms.

Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting.

Some pets will have only decreased appetite, fever and abdominal pain.

Infected but otherwise healthy pets can be carriers and infect other animals or humans.

If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

What to Do?

Any consumers who have purchased “Beefy Munchies” should discontinue use of the product and may return the unused portion to the place of purchase for a full refund.

Consumers with questions may contact Smokehouse Pet Products, Inc. at 877-699-7387, Monday through Friday 7 AM to 3:30 PM PT.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Smucker Withdraws Multiple Dog Food Brands

Friday, February 16th, 2018

February 15, 2018 — J.M. Smucker Company has initiated a voluntary withdrawal of various wet dog food products due to the potential to contain low levels of pentobarbital, a euthanasia drug.

What Products Are Affected?

Affected products include canned wet dog food versions of the following brands:

  • Gravy Train
  • Kibbles ‘N Bits
  • Ol’ Roy
  • Skippy

The following table is reproduced from an email sent by Walmart to its affected customers.

Message from the Company

The following text is taken from an email received from Smucker by The Dog Advisor on February 15, 2018:

Out of an abundance of caution we initiated a voluntary withdrawal (not a recall) on specific shipments of Gravy Train, Kibbles ‘N Bits, Ol’ Roy, and Skippy canned/wet dog food because they do not meet our quality specifications.

This means retailers will remove the impacted shipments from their warehouses.

Veterinarians and animal nutrition specialists, as well as the FDA, have confirmed that extremely low levels of pentobarbital, like the levels reported to be in select shipments, do not pose a threat to pet safety.

However, the presence of this substance at any level is not acceptable to us and not up to our quality standards. We sincerely apologize for the concern this has caused.

Although veterinarians and animal nutrition specialists, as well as the FDA, have confirmed that extremely low levels of pentobarbital do not pose a threat to pet safety, we understand pet owners may have concerns.

We encourage them to contact us at 800-828-9980 or via email here.

Please know our internal investigation into this situation is ongoing.

We take this very seriously and are extremely disappointed that pentobarbital was introduced to our supply chain.

We have narrowed the focus of our investigation to a single supplier and a single, minor ingredient, used at one manufacturing facility.

If you are interested in the FDA’s definition of a withdrawal and how it differs from a recall, you can find that information in the Definitions section of the FDA’s website.

What to Do?

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.

Raws for Paws Dog Food Recall

Tuesday, February 13th, 2018

February 9, 2018 — Raws for Paws of Minneapolis, MN, is recallingits 5-pound and 1-pound chubs of Ground Turkey Pet Food because they have the potential to be contaminated with Salmonella.

Photos Supplied by the Company

About Salmonella

Salmonella can affect animals eating the product and there is risk to humans from handling contaminated products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products.

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever.

Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms.

Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting.

Some pets will have only decreased appetite, fever and abdominal pain.

Infected but otherwise healthy pets can be carriers and infect other animals or humans.

If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

Where Was the Product Sold?

The recalled Ground Turkey Pet Food was distributed directly to consumers and via online mail order throughout the following states:

  • Iowa
  • Minnesota
  • Wisconsin

What’s Being Recalled?

The recalled product is packaged into 1-pound and 5-pound sealed plastic tubes, also known as chubs.

The chubs are packaged into regular Turkey Pet Food cases and Pet Food Combo Pack cases, which contain a variety of pet food products.

The products in question have case codes of 9900008, 9900009, 9900014, and 9900015.

The manufacture date of Turkey Pet Food cases is 10/12/2017 and the manufacture dates of Combo Pack cases are between 10/12/2017 and 2/2/2018.

Two illnesses have been reported to date in connection with this problem.

What Caused the Recall?

The potential for contamination was noted after testing by the Minnesota Department of Agriculture (MDA) revealed the presence of Salmonella in some packages of Turkey Pet Food.

Production of the product has been suspended while MDA and the company continue their investigation as to the source of the problem.

What to Do?

Consumers who have purchased Turkey Pet Food should discontinue the use of the product.

Contact Raws for Paws to determine if your product is subject to this recall and for more information about disposal or return instructions.

Consumers with questions may contact the company at 612-465-0372.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.

Redbarn Bully Stick Dog Chews Recall

Tuesday, February 13th, 2018

February 10, 2018 — Redbarn Pet Products, LLC of Long Beach, CA is voluntarily recalling its Redbarn Naturals 7-inch Bully Stick Dog Chews 3-pack because it has the potential to be contaminated with Salmonella.

About Salmonella

Salmonella can affect animals eating the products and there is risk to humans from handling contaminated pet products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products.

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever.

Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms.

Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting.

Some pets will have only decreased appetite, fever and abdominal pain.

Infected but otherwise healthy pets can be carriers and infect other animals or humans.

If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

What’s Recalled?

The recalled products were distributed in pet specialty retail stores.

Affected product comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.

The product UPC is #7 85184 25105 8.

No illnesses, injuries or complaints have been reported.

What Caused the Recall?

According to company President, Jeff Sutherland:

“On 2/5/2018, we were notified by the Colorado Department of Agriculture that a single sample collected from a retail location detected Salmonella.

“At Redbarn, we test every product lot before it leaves our manufacturing plant. This lot code, expiry date 112120ABC, was tested both at our Redbarn lab and by a third-party testing facility. Those tests were negative for Salmonella or pathogens.

“Despite not being able to replicate these test results or receiving any negative reports from customers regarding these chews, we feel the best course of action is to recall this lot code of the product and keep our customers safe”.

“In issuing this voluntary recall in conjunction with the FDA, we are standing by our core values of quality and integrity.

“At Redbarn, we do the right thing for our customers.

“That means that we hold ourselves to the highest safety and quality assurance standards and take all precautions to prevent situations like a recall from happening.

“Family-owned Redbarn takes the safety of our product, pets, and customers as a number one concern.

“Redbarn employs an extensive Quality Assurance team that run over 400 safety tests on their products every week.

“Products like the 7-inch bully sticks are tested multiple times, for bacteria like Salmonella, coliforms and enteros.

“A product is declared safe to ship only after it tests negatively for these bacteria and other pathogens.”

What to Do?

Consumers are encouraged to check the lot code to see if their product was affected.

Pet owners who are in possession of the affected dog chews are urged to discontinue use of the product immediately.

Consumers who purchased 7-inch Bully Stick multipacks with the affected lot code are urged to return them to the place of purchase for a full refund.

Consumers with questions may contact the company via email at info@redbarninc.com or by phone at 800-775-3849, Monday thru Friday, 8 am to 5 pm-5 pm PT.

U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.

Or go to http://www.fda.gov/petfoodcomplaints.

Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.

Get Dog Food Recall Alerts by Email

Get free dog food recall alerts sent to you by email. Subscribe to The Dog Food Advisor’s emergency recall notification system.

Just Food for Dogs First Recall Ever

Monday, January 15th, 2018

Recall notice provided by Just Food for Dogs…

Dear Friends, Customers, Veterinarians, Partners and Staff,

Honesty. Transparency. Pet advocacy. These are three of the Core Values that make JustFoodForDogs who and what we are. Most days, living up to these standards is pretty easy. We use only the best ingredients; we open our kitchens to the public; we treat every dog as if he were one of our own; and we regard every pet parent as family.

Today is more challenging than that. Today, sadly, I announce the only recall in the history of our company. And, in keeping with our core values, we will be providing the maximum (as opposed to the minimum) amount of information and guidance on this matter.

As of yesterday afternoon, we have confirmed that one batch of our Turducken special (made in our West Hollywood kitchen and code dated WH 11/18/18) tested positive for Listeria monocytogenes. We found it because one of our diligent customers reported that the food had made her dogs sick for a day with diarrhea and vomiting. (The dogs affected have made a full recovery after switching their food to one of our daily diets; they did not receive veterinary care). To be clear, this was the only case of illness reported, and severe illness in dogs by Listeria is rare. When we get reports from customers or veterinarians about potential food-caused illness in pets, we always take them seriously and follow up with the appropriate action, including lab testing. In almost eight years, we have never, not once, had a sample come back positive for pathogens. This one was different and we wanted to immediately let all of our Turducken customers know about it. It should also be noted that this form of Listeria can be harmful to humans if consumed.

If you are in possession of Turducken from West Hollywood with the above date, please email or call us at support@justfoodfordogs.com or 1-866-726-9509 and we will provide an immediate refund. While we have no reason to be concerned that other batches of Turducken were affected, we completely understand if you have this product and would like to return or exchange it for any reason.

Today we are notifying all Turducken customers who may have been affected and we are simultaneously conducting a series of additional tests to better understand the situation – the results of which we will share with all of our customers in less than 72 hrs from now.

As I sit here writing this memo with our executive team, it dawns on me that every recipient of this letter and all of us in this room have one very important commonality – we love our dogs and would always do what is best for them. Please know that, starting with my own Albert and Evelyne, we all continue to feed JustFoodForDogs with confidence. If you have any questions or concerns that have not been answered here please do not hesitate to email us at support@justfoodfordogs.com or 1-866-726-9509. If you prefer, you can reach me on my personal cell phone at (949) 378-2927. Or, if you would like to talk to our Chief Medical Officer, Dr. Oscar Chavez, BVetMed, MRCVS , he can be reached on his personal cell at (714) 206-8751. Alternatively, if you would like to speak with our CEO, Carey Tischler, he can be reached on his personal cell at (847) 942-2692.

We sincerely apologize for any concern or burden this may have caused you. Despite this unfortunate incident, we want to assure you that everyone at JustFoodForDogs is, as always, 100% committed to helping pets Iive longer, healthier lives.

Shawn Buckley
Founder, JustFoodForDogs

And follow up message from Just Food for Dogs…

This week has been more challenging. A few days ago, a diligent customer reported that our Turducken special made her dogs sick with vomiting and diarrhea. The dogs made a full recovery after a day, once switching their food to one of our daily diets; they did not receive veterinary care. Less than 72 hours ago, after the returned food confirmed positive for Listeria monocytogenes, we informed our Turducken customers about the only recall in the history of our company. Since then we have worked tirelessly to conduct extensive testing and a thorough investigation to establish the root cause of this issue. We promised an update.

This is that update.

It is genuinely heartbreaking to report that we have just received preliminary test results that suggest our human grade green bean supply was sent to us contaminated with Listeria monocytogenes. Healthy dogs may experience no signs but some, including elderly or weakened dogs, may experience vomiting and/or diarrhea. Severe disease from Listeria in dogs is rare. Listeria monocytogenes is more concerning in humans, if consumed. The health of your dogs is always our primary concern. For this reason, and based on the preliminary results, we are proactively and voluntarily taking the following actions:

• Expanding the Turducken recall to all batch dates
• Recalling our only two other recipes that contain green beans: Beef & Russet Potato and
Fish & Sweet Potato
• Notifying the FDA as this likely affects a broader human food supply of green beans

If you have fed these recipes and your dog is not currently experiencing any problems, do not worry. If you have any of the food listed above, please dispose of it and do not feed it to your dog. We will provide an immediate and unconditional credit to your account for all purchases made of these recipes between November 1st, 2017 and January 14th, 2018, upon request.

To make it easiest on you and to avoid waiting on hold, simply email us at support@justfoodfordogs.com with the first and last name on your account. We will process your credit and reply with the confirmed amount within 72 hours.

We know that many dogs rely on and love these recipes. Therefore, we are immediately preparing Beef & Russet Potato and Fish & Sweet Potato recipes without green beans. We expect to have these available by Wednesday at all locations. Our veterinarians ensure us that this is an appropriate temporary solution. In the meantime, we have plenty of recipes available that are made without green beans, including:

Balanced Remedy 
Shepherd’s Pie
Chicken & White Rice 
Turkey & Whole Wheat Macaroni
Joint & Skin Support 
Venison & Squash
Lamb & Brown Rice 
All Veterinary Support Recipes

These recipes are not covered by the recall and may continue to be fed to your dogs.

I am deeply sorry for this outcome. I spoke to one of our wonderful customers on Friday and she told me something that stuck with me – “we don’t expect JustFoodForDogs to be perfect Shawn, just perfectly honest.” Good or bad, you have our word that we will always be entirely transparent with our customers.

We founded JustFoodForDogs to increase the length and quality of life for as many pets as possible. While this issue may not be our fault, the safety and efficacy of every meal is our responsibility. As we work with our restaurant supplier, we will be implementing greater controls to prevent this from happening in the future. If you would like to speak to any member of our executive team, please feel free to reach us directly on our emails or personal cell phones (listed below).

• Amy Dampier, Vice President Retail Sales, amyd@justfoodfordogs.com
or cell 619-540-3484
• Ben Stickney, Vice President Operations, bens@justfoodfordogs.com
or cell 757-635-7660
• Dr. Oscar Chavez, BVetMed, MRCVS, Chief Medical Officer,
drchavez@justfoodfordogs.com or cell 714-206-8751
• Carey Tischler, Chief Executive Officer, careyt@justfoodfordogs.com
or cell 847-942-2692

Or you can reach me at shawnb@justfoodfordogs.com or cell 949-378-2927.

Shawn Buckley
Founder, JustFoodForDogs

Primal Dog Food Recall – December 2017

Saturday, December 23rd, 2017

Primal Dog Food Recall | December 2017