K9 Natural Voluntary Recall of Frozen Chicken Feast Raw Pet Food

The follow recall notice was provided by K9 Natural Pet Food.

FOR IMMEDIATE RELEASE
13th April 2018
info@k9natural.com, 1 888 345 4680

K9 Natural Ltd voluntarily recalls K9 Natural Frozen Chicken Feast raw pet food 2 lb and 11 lb bags because of possible Listeria Monocytogenes.

K9 Natural Ltd is voluntarily recalling four batches of the K9 Natural Frozen Chicken Feast 2.2lb and 11lb bags that was imported into the US market in June 2017 because they have the potential to be contaminated with Listeria monocytogenes.

Listeria monocytogenes is an organism that can cause serious and sometimes fatal infections in humans and animals. Symptoms of infection may include nausea, vomiting, aches, fever, and diarrhea, and may lead to most serious issues such as meningitis and abortion. Healthy people and animals can be infected, and some are more susceptible, including young children, pregnant women, frail or elderly people or others with weakened immune symptoms. Animals that become ill with Listeria monocytogenes could display symptoms similar to humans.

Listeria monocytogenes can affect animals eating the product and there is risk to humans from handling the products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to the products.

No pet or human illnesses, injuries or complaints have been reported to date.

If you have any symptoms after handling the recalled product, please contact your healthcare provider. If your pet has consumed the recalled product and has any symptoms, please contact your veterinarian.

The recalled batch numbers are as follows;

K9 Natural Frozen Chicken Feast 2.2lb bags, shipped to distributors in WA, CA, TX, CO and distributed to pet speciality retail stores.

  • Batch number #170517 with an expiration date of 17NOV2018

K9 Natural Frozen Chicken Feast 11lb bags, shipped to distributors in WA, CA, TX, CO, PA and distributed to pet speciality retail stores.

  • Batch number #150517 with an expiration date of 15NOV2018
  • Batch number #160517 with an expiration date of 16NOV2018
  • Batch number #170517 with an expiration date of 17NOV2018

The batch number and expiration dates are stamped in the bottom left on the back of the pack. You can see examples of packaging and where to find the batch number here;

Purchasers are encouraged to check the batch code to see if their product was affected. Pet owners who have product matching these batch codes should stop using the product and return the unused portion to the place of purchase for a full refund or replacement. Consumers with questions can contact us at 1 888 345 4680.

At K9 Natural, the safety of our products, pets and customers is paramount and we pride ourselves on providing the highest quality food made of the highest quality ingredients. We are disappointed that this situation has occurred and K9 Natural remain committed to ensuring high levels of product quality and cleanliness right from the farm to the retail store.

Customers with questions may contact the company via phone at 1 888 345 4680, M-F 8am-5pm PST & EST and S-S 14 &15 April 2018 8am-5pm PST & EST or email info@k9natural.com.

At K9 Natural Ltd we take the safety of pets and their owners incredibly seriously and we pride ourselves on providing the highest quality food made of the highest quality ingredients.

The batch in question passed our testing protocol prior to being released for distribution. This protocol includes passing clear tests for Listeria monocytogenes as well as clear tests for other pathogens. We have retested our retention sample of this batch in New Zealand and it has also tested clear of Listeria monocytogenes.

Regardless, in the interest of the safety of our Pets and their families we have decided to voluntarily recall the affected batch, and also include all other batches produced on the same day between our standard sanitised cleaning protocols.

At K9 Natural the safety of our products, pets and customers is paramount, and we have several steps throughout our manufacturing process to ensure product quality and cleanliness right from the farm to the retail store. These include testing key raw materials for pathogens prior to purchase. Every batch of frozen raw product destined for the United States market has samples tested for Listeria monocytogenes, and each requires a ‘not-detect’ result before being cleared for export. Testing is conducted by an accredited independent laboratory, and we can confirm upon reviewing the test results for this batch again that it passed this pre-requisite for our business. The retention sample from the production batch in question has also returned a ‘not-detect’ for Listeria monocytogenes.

We are deeply disappointed that this situation has happened and once the immediate priority of recalling the product is underway, we will carry out a detailed investigation and put steps in place to ensure it doesn’t happen again.

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